1. What products do you offer?
We offer a curated selection of decorative home vases designed to complement a variety of interior styles, making it easy to add elegance and personality to your living space.
2. Why are your prices so affordable?
Due to continued financial losses, the merchant has decided to conduct a clearance sale at a loss. This limited-time event allows customers to purchase our remaining inventory at significantly reduced prices while supplies last.
3. Where do you ship?
We currently ship within the United States only.
4. How long does order processing take?
Orders are processed on the same business day after payment has been successfully confirmed.
5. How long does shipping take?
Estimated delivery time is 2 business days after your order has been processed.
6. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
7. What is your return policy?
You may request a return within 30 days of receiving your order, provided the item meets our return eligibility requirements.
8. When will I receive my refund?
Approved refunds are issued to the original payment method within 3 business days after the returned item has been inspected and approved.
9. What should I do if my item arrives damaged or incorrect?
Please contact our customer support team as soon as possible with your order number and photos of the item. We will work quickly to provide an appropriate solution.
10. How can I contact customer support?
If you have any questions about products, orders, shipping, or returns, please contact us at:
Email: info@treadmarble.shop
Our customer support team will respond as quickly as possible during normal business hours.